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Cookie and privacy policy
DirectLease B.V. Privacy and Cookie Statement
At DirectLease, we believe leasing should be simple and worry-free. Naturally, we also take great care when handling your personal data. We use your data to provide our services, for example to manage your lease agreement, maintenance, damage claims or to contact you about your lease car. We want to be clear about what data we use, why we use it and how we protect it. This privacy statement explains exactly how we handle your personal data.
DirectLease B.V. is part of International Car Lease Holding, an enterprise of Van Mossel Automotive Group.
This Privacy Statement contains information on how we handle your personal data. This Privacy and Cookie Statement was last updated on 29 September 2026.
Who is responsible for processing your data?
The party responsible for the personal data processing is Van Mossel. We are a group of car companies, damage repair companies, leasing companies and financial service providers, all of which are part of the Van Mossel Automotive Group, as described in more detail on our website, www.vanmossel.nl.
Van Mossel offers mobility products and services in the areas of buying, renting, leasing, finance and insurance and acting as an intermediary in these areas, customization, servicing, repair and damage repair of passenger cars, commercial vehicles, electric bicycles and charging solutions.
We offer existing and potential customers various mobility solutions that, in many cases, are carried out by several Van Mossel companies jointly. This means that a customer of one of the Van Mossel companies is a customer of Van Mossel as a whole.
What are personal data?
Any information about an identified or an identifiable natural person constitutes personal data. Whether certain information qualifies as personal data depends partly on whether Van Mossel has lawful means at its disposal that it can reasonably be expected to use to identify a data subject.
Personal data we process
Van Mossel processes personal data when concluding and/or performing agreements to deliver, lease, rent out, service or repair vehicles, if you use the charging solutions for electric vehicles offered by Van Mossel, and where Van Mossel acts as an intermediary for you in applying for finance or insurance. Depending on the services we provide, we usually receive these personal data from you, your employer and/or your employer's leasing company, or when you use our services in another way and provide us with data in doing so, or when you allow us to record data about your interests and preferences. In addition, we use public registers or third parties (data suppliers or importers/manufacturers) that can verify, update and/or enrich your personal data for us. We also receive your data from third parties if you have given your consent for that, for example when you make an appointment via a Schadenet website or if you have expressed your interest via a website like Autotrack or Autoscout or via the manufacturer/importer's website.
If you are an existing or potential customer, we may collect and process the following data concerning you:
- Contact details: such as your name, address, telephone number(s) and email address(es), gender and perhaps the same details about your partner (in the case of private leasing and finance).
- Identifying details: such as your date of birth, customer number, driver's licence information, passport number, initial login details or another unique identification number (such as an RDIF key number when using a charging card for electric charging).
- Financial details: (in the case of a lease, finance and insurance): income/expenses, fixed costs and bank statements.
- Vehicle details: registration number, chassis number, make, model, service history, ownership history and any other information relevant to the agreement in question.
- Personnel details: if necessary for the implementation of the car scheme, we may process data about a driver's job title and/or employment relationship.
- Usage and consumption information: such as transaction details, claim notices, trip data, fines, electricity consumption and location data (in the case of electric charging solutions), IP address, communication preferences and settings, surfing behaviour, cookies, customer satisfaction data, notes and emails regarding complaints/whenever there is contact.
A combination of these data is used for financing and securitisation purposes (see section below for more details). These include the following: debtor number, debtor name (in combination with outstanding items), name and address details, other contact details, such as telephone number and email address, vehicle registration number, contract number, lessor name, make, type and information regarding the lease term and book value.
No processing of data of persons under the age of 16: Our products and services are not intended for persons under the age of 16.
Why we process your personal data
Van Mossel processes your personal data for the purposes listed below:
| Purposes | Consent | Contract or quotation | Legal obligation | Legitimate interest |
|---|---|---|---|---|
| Concluding, performing and recording agreements to provide charging solutions, to deliver, lease, rent out, service and/or repair vehicles and to provide other related services ('customer agreements'), such as processing operations required before concluding a contract, for customer acceptance or a credit check, for example. | ✓ | |||
| Acting as an intermediary for customers in applying for finance or insurance from a finance or insurance company. | ✓ | |||
| Settling vehicle damage repair orders with insurers. | ✓ | |||
| Communicating by means of service messages about services purchased, for example about appointments, order status, warranty obligations, product recalls and the handling of complaints and requests (such as requests for leniency). | ✓ | ✓ | ||
| Getting in touch in certain instances by proactively contacting owners, users and drivers in the context of (i) vehicle defects or malfunctions, (ii) scheduling service appointments, including enabling mobility services, or (iii) promoting optimal and efficient car usage. | ✓ | ✓ | ||
| Offering a test drive or otherwise providing a vehicle for temporary use. | ✓ | |||
| Targeting existing or potential customers with marketing activities based on existing customers' preferences and based on consent given by potential customers. | ✓ | ✓ | ||
| Providing services on the internet and through app functionalities, including providing relevant commercial messages in these apps. | ✓ | ✓ | ✓ | |
| Analyzing cookies from our websites and linking them to customer data known to us. We do this in order to tailor the content of our communications to your personal preferences in the best possible way. | ✓ | |||
| Building and maintaining our customer relationship. | ✓ | |||
| Conducting customer satisfaction and market surveys to improve our business operations, brands, products and services. Improving the content of our communications by tailoring them to your personal preferences. Developing (or further developing) and improving new and existing products and services and recording telephone conversations for training purposes. | ✓ | |||
| Protecting Van Mossel's assets and interests, access control and security, camera surveillance. | ✓ | |||
| Carrying out day-to-day business operations, implementing business strategy, internal management, reporting, analyses, legal matters, data consolidation, data deduplication, data enrichment, a sanctions list check, and preventing fraud and money laundering. | ✓ | |||
| Effecting business transactions, such as mergers, sales, a transfer of rights or assets, securitizations, financing, acquisitions or similar events. | ✓ | |||
| Complying with legal obligations, such as the obligation to retain data for tax purposes and the transfer of the driver or employer's contact details to foreign authorities in the case of traffic violations or the transmission of technical data as described in Article 4 of Commission Delegated Regulation (EU) 2021/1958 and recorded by the ISA (Intelligent Speed Assistance) system to importers and manufacturers for the purpose of reporting to the European Commission. | ✓ |
Sharing with third parties
We may share your details with third parties. We do this mostly in order to be able to provide the products and/or services requested. In some cases you have consented to this; in other cases the law requires this, or this is to promote our interests or those of a third party, such as the importer or manufacturer. The overview below provides more information on personal data sharing.
| Sharing personal data with third parties | Consent | Contract or quotation | Legal obligation | Legitimate interest |
|---|---|---|---|---|
| Importers and manufacturers of the vehicles we supply, for the purpose of concluding/performing customer agreements, complying with dealer agreements and handling warranty obligations, requests for leniency, product recalls, complaints, market and customer satisfaction surveys and requests. | ✓ | ✓ | ✓ | |
| Our other external partners, such as insurers, service providers, financiers, damage claims partnerships, fuel card or charging card suppliers, roadside assistance providers, the Netherlands Vehicle Authority (RDW), RDC, Credit Registration Bureau (BKR), external leasing companies, car companies of car brands that are not our own and bicycle suppliers, for the purpose of concluding/performing agreements. | ✓ | ✓ | ||
| Third parties, based on your consent, to contact you to provide brand-related information, such as the importer or manufacturer in the case of interested parties or prospects. | ✓ | |||
| Debt collection agencies and bailiff's offices, for the purpose of debt collection. | ✓ | |||
| Financial service providers (which may or may not be affiliated with us) offering additional financial services, such as private leasing, finance and/or insurance. | ✓ | |||
| Banks, securisatie-SPV’s security trustees, escrow agents (such as data trustees) and back-up servicers with which Van Mossel has concluded an agreement to take over the services when Van Mossel is no longer able to provide them. It is possible that auditors gain access to the personal data placed in escrow. Back-up servicers will not have access to your personal data until they effectively take over Van Mossel's activities. | ✓ | |||
| Government agencies, authorities, the police and the judiciary if Van Mossel is required by law to do so. | ✓ | |||
| In the event that Van Mossel or its business assets are acquired by or merged with another company, for example because of bankruptcy, we will share your personal data with all of our legal successors and with the third parties involved in a proposed or actual business transaction. We will also provide your personal data to third parties (i) if this is prescribed by the applicable law; (ii) in response to legal proceedings; (iii) in response to a request from a competent law enforcement agency; (iv) to protect our rights, privacy, security or property, or the public; or (v) to enforce the terms of any agreement or the terms of our website. | ✓ | ✓ |
If we share personal data with third parties that process personal data on our instructions ('processors'), then these processors may only process the personal data in accordance with our instructions and subject to our data processing agreement. Consequently, you can hold us accountable for the correct processing of your personal data.
We also share personal data with third parties that themselves determine the purpose and means of the processing of your personal data and that are themselves responsible to you for the correct processing of your personal data ('controllers'). These include your employer, the fuel card supplier, the software supplier and (in some cases) the electricity supplier in the context of a charging solution for electric vehicles purchased from Van Mossel, the roadside assistance provider, a loss adjustment agency or an agency that collects the leased vehicle, credit bureaus or, for example, your non-life insurer. This Privacy Statement does not apply to the processing of personal data by these controllers.
If personal data are transmitted to a recipient abroad, they are usually only transmitted to a recipient in a country that the European Commission considers provides an adequate level of personal data protection. If a recipient is located in a third country that does not have an adequate level of protection, personal data will only be transferred in a secure and lawful manner, for example using the model contracts for transfer to a third country.
Personal data may also be shared within the Van Mossel Automotive Group in certain circumstances, for example for financing and securitization purposes or to provide a full range of services to our customers. The bases for sharing data within the Van Mossel Automotive Group are the performance of a contract or quotation and Van Mossel's legitimate interest. This Privacy Statement applies to all companies that are part of the Van Mossel Automotive Group, which means that your privacy is always guaranteed.
How long we retain data
We retain personal data in accordance with our internal data retention policy and/or for as long as (i) you are a Van Mossel customer or you continue to show an interest in Van Mossel's services, or (ii) we are required by law to retain data, or (iii) we believe we have good grounds to retain data, to the extent necessary.
Website visit
When you visit or use our websites, services, applications, communication services (such as email) and tools, we may use cookies, web beacons and other similar data storage technologies for the purpose of personalizing advertising messages and providing you with a better, faster and more secure customer experience. You may refuse non-essential cookies if you wish. Please refer to the cookie statement on our websites for more details on cookie use.
Your rights
You can submit any privacy requests to Van Mossel by sending an email to privacy@vanmossel.nl. In your email, please specify the request and state your name and address, your email address known to us, your vehicle registration number and your branch/brand so that we can find you in our systems. We will respond to the request within 30 days. Alternatively, you can use one of the three web forms on this page: https://www.vanmossel.nl/privacyverklaring/.
For some requests (e.g. access or data portability), we may ask you to provide a secure copy of your identity document so that we can verify your identity (only if we have not been able to establish your identity by other means). 'Secure' means that you cover the passport photograph and citizen service number (BSN) (including in the machine-readable zone (MRZ)) or block them out. Indicate on the copy the date and the branch(es) to which the request relates.
Van Mossel does not use solely automated individual decision-making.
You may only exercise your rights to the extent that the law grants you these rights. We may need to retain certain data to comply with legal obligations, for administrative purposes and/or to complete transactions that had already been initiated before you requested the change or deletion.
Where the processing of your personal data is based on your consent, you have the right to withdraw your consent at any time. However, withdrawing your consent does not affect the lawfulness of any processing based on your prior consent carried out before we received the withdrawal.
If you, as an existing or former customer, object to direct marketing, we will stop that processing operation for you immediately. You can object, for example, by clicking on the unsubscribe link in any commercial email you receive from us, by completing this form: https://www.vanmossel.nl/bezwaar-tegen-direct-marketing/, through mijnvanmossel.nl, through the customer website, or by sending an email to privacy@vanmossel.nl.
If you object to another legitimate interest of Van Mossel or a third party, we will look at your objection and weigh up your individual interest against our legitimate business interest.
If we are unable to reach a solution together, you obviously always have the right to file a complaint with the Dutch Data Protection Authority, Bezuidenhoutseweg 30, 2594 AV The Hague, the Netherlands.
Data security and protection
Van Mossel takes appropriate security measures to minimize the misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification of personal data. Van Mossel has implemented both technical and organizational measures to secure your personal data. These security measures are reviewed periodically, for example on the basis of threats.
Unfortunately, no data transmission or storage system is guaranteed to be 100% secure. If you have reason to believe that your communications with us are no longer secure, please inform us immediately by contacting us at privacy@vanmossel.nl and/or by calling +31 (0)416 82 07 41.
Contact
Van Mossel Automotive Group Netherlands
(Chamber of Commerce 95009477)
Director of Legal & Compliance
Jan Vestersstraat 1, 5145 MA Waalwijk, the Netherlands
Phone: +31 (0)416 82 07 41
Email: privacy@vanmossel.nl
Amendments
This Privacy Statement will be amended as and when necessary. This Privacy Statement always states the most recent date it was amended.
Cookie policy
DirectLease uses functional cookies, but also cookies for managing web statistics and social media:
- Functional cookies are strictly necessary for the operation of the website and cannot be disabled. No permission is required for this;
- Analytical cookies ensure that we gain knowledge. For example, which pages are most visited. Based on this, we can improve our sites;
- Marketing and advertising cookies help us show you offers that are truly relevant. Think of offers via partner sites, social media, and Google.
The use of cookies is safe. They are not computer programs and cannot be used to spread viruses. Personal information such as a phone number or email address cannot be derived from cookies.
What are cookies?
Our websites use convenient and useful functionalities that make the website easier and more personal. For example, your browser may be recognized on a subsequent visit to the same website. The most famous example of this type of functionality is cookies.
Cookies are files or pieces of information that can be stored on your computer (or other devices with internet access, such as a smartphone or tablet) when you visit a DirectLease website. A cookie usually contains the name of the website from which the cookie originates, the "lifespan" of the cookie (i.e., how long the cookie will remain on your computer/device), and a value, which usually consists of a randomly generated unique number.
We believe it is of great importance that you know which cookies our websites use and for what purposes those cookies are used. We want to ensure user-friendliness. Below is more information about the cookies used by our websites and for what purposes.
Functional cookies
Cookies that ensure this website functions properly. This website uses cookies to ensure that directlease.nl works properly. For example, we use cookies for:
- Remembering the information you enter on the various pages so that you do not have to re-enter all your details every time;
- Transferring information from one page to the next;
- Storing preferences, such as language preferences, location preferences, the desired number of search results to display, etc.;
- Reading your browser settings to optimally display our website on your screen;
- Evenly loading the website, keeping the website accessible;
Analytical cookies
To determine which parts of our websites are most interesting for our visitors, we continuously try to measure how many visitors come to our website and which parts of our website are visited most. For this, we need to keep web statistics. For this purpose, we use cookies, so that we can recognize your browser and in this way measure the number of unique visitors to our website.
From the information we collect, statistics are made. These statistics give us insight into which of our web pages are most visited, where visitors spend the most time on our website, etc. This allows us to make the structure, navigation, and content of the website more user-friendly for you. The statistics and other reports are anonymous: we cannot personally identify you with them.
We use cookies for the following purposes regarding web statistics:
- Tracking the number of unique visitors who have visited our web page;
- Keeping track of the time each unique visitor spends on our web page;
- Determining the order in which a unique visitor visits the different web pages of our website;
- Assessing which part of our website needs adjustment;
- Adjusting the website based on the statistics and for the wishes of the visitors.
Marketing and advertising cookies
Based on these cookies, we show you relevant content and/or advertisements. Think of offers via partner sites and on social media. This gives us insight into which ads people have seen, how often they have seen them, whether they click, and whether they then order something.